Claims Related Clients
Highly experienced account managers work very closely with every client to adopt a strategic approach to manage their health related employee benefits.
Each account manager has a small number of clients where specific benefit design and service requirements are the norm.
A whole range of contractual options are considered: for example setting up a Healthcare Trust can produce savings in order of 7% of the annual premium on an on-going basis.
Monthly Claims Analysis
All Consultancy Team clients receive a monthly claims analysis. This ensures clients are always fully briefed on the amount being claimed, the principal claimants and how the scheme is performing.
Community Rated Private Healthcare Schemes
We recognise the different requirements of our clients and the complexity of this section of the market place; thereby managing their needs via three dedicated teams.
A specially designed 'scheme management' programme ensures all our clients receive a very high quality of service. This enables certain processes, like the scheme renewal, to be managed more effectively.
Within each team there is a specialised unit who operate a specific process for all membership changes:
- Check and copy form
- Update membership list
- Set diary note to chase insurer for confirmation
- Send first class post to insurer
- Receive membership pack - check accurate
- Send first class post to Group Secretary
- Oversee payment procedure
Administrative matters are dealt inside the following service standards:
- One hour response to telephone inquiries
- One hour response to e-mail
- One hour response to fax
- Same day post response (first class)
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